Privacy Policy

Protecting your personal data matters to us. We process your data exclusively on the basis of the applicable legal provisions (GDPR, Austrian TKG 2021).

Controller

Astern Energy GmbH, Esslinggasse 2, 1010 Vienna, Austria
Email: office@astern-energy.com · Phone: +43 1 3932741

Contact and quote requests

When you contact us via the request form or by email, we process the data you provide (name, email address, subject, message) to handle your request and any follow-up questions. The legal basis is Art 6(1)(b) GDPR (pre-contractual measures) or Art 6(1)(f) GDPR (legitimate interest in responding). Data is deleted once it is no longer required and no statutory retention obligations apply.

Hosting and server logs

This website is operated by an external hosting provider. When you visit the site, technically necessary access data (IP address, date and time, page requested, browser type) is processed in server log files. The legal basis is Art 6(1)(f) GDPR (legitimate interest in secure and stable operation).

Cookies and tracking

This website does not use tracking or marketing cookies. Only your language preference is stored locally in your browser (localStorage); no personal data is transmitted to us in the process.

Your rights

You have the right to access, rectification, erasure, restriction of processing, data portability and objection. If you believe the processing of your data violates data protection law, you may lodge a complaint with the Austrian Data Protection Authority (www.dsb.gv.at).

Contact for privacy requests

office@astern-energy.com